Refund policy
Return Policy
At RnT Customs, we strive to ensure your complete satisfaction with your purchase. Please read our return policy carefully.
14-Day Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at info@rntcustoms.com
If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return questions, you can always contact us at info@rntcustoms.com
Damages and Issues
Please inspect your order upon reception and contact us immediately at info@rntcustoms.com if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right. Proof of damage will be required.
Exceptions / Non-returnable Items
Certain types of items cannot be returned or refunded unless they arrive damaged, with proof required and you must inform us immediately. These items include:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
- Final Sale Products
If you have questions or concerns about a specific item, please get in touch with us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rntcustoms.com